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Frequent Attenders

All Nations Centre, Cardiff

0900-1530 Thursday 26th April 2018


We will be opening up the floor as much as possible to encourage q & a sessions, please come having thought of anything you would like to discuss and questions you would like to ask.


Registration & Refreshments




Welcome to WEDFAN


Anna Sussex

National Programme Manager, Frequent Attenders, Unscheduled Care, Public Health Wales


Keynote presentation - Introduction to the national Programme and findings from the national baseline evaluation.




Understanding Behaviours - Workshop


This is a group exercise to consider the experiences of people who frequently attend or contact emergency services. Beginning with a presentation, delegates will work in mixed groups to consider what drives people’s behaviour.


Refreshments will be available during the workshop.




Stories and Partnerships


A series of presentations on the real lived experiences of people and services who help to support people who frequently access services. These presentations will provide opportunities for participants to share their experiences and learn what’s going on across Wales.








Networks and Daisies - Facilitated Workshop


Working in geographical groups, participants will describe the personal networks of services and relationships that are involved in or could help to support frequent attenders. Groups will present their networks in a plenary discussion and provide opportunities to share ideas, good practice and useful connections.




Developing the Network - Anna Sussex


A plenary discussion to consider how we manage and develop the network going forward including:

  • What are your expectations?

  • What do you want to work on in the meetings?

  • What support can the programme offer?





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