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National Programme Team:

Anna Sussex - National Lead

Will Adams - Service Improvement/Operational Support Manager

National Programme Aims

The national programme - led by a programme manager funded by Public Health Wales - incorporates the following:

  1. working with NHS Wales to identify participating departments and develop a baseline analysis of the scale, scope and impact of frequently attending patients

  2. working with patients to understand what is needed in order for them to feel they can access the right care at the right time, and from the correct agency

  3. coordinating local, regional and national clinical and managerial engagement to share current and proposed practices across Health Boards and Partners

  4. providing training and support to design and develop capacity and capability for integrated anticipating care planning in every participating Emergency Department

  5. securing expert advice and support in designing and delivering a robust evaluation of patient feedback and experience, to inform the further development of anticipatory care planning

  6. developing a suite of patient experience, outcome and value for money indicators and make recommendations for the adoption of a national performance framework

  7. working closely with local partner agencies, in particular, third sector organisations to establish informed and responsive relationships with local services that support vulnerable people

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Anna Sussex

Anna Sussex is a senior ED sister, having worked in the Emergency Department in UHW, Cardiff and Vale for 17 years.


She set up a multi agency response to care for patients who frequently attend the department in 2013, a service that went on to win 4 awards over the next few years, including 2 NHS Wales Awards for Working Seamlessly across Organisations, and the Chief Medical Officers award for Outstanding Contribution to Prudent Healthcare.

She is now the National Programme Manager of a programme supporting EDs in Wales to set up multi agency services of their own

Will Adams


Will has worked for Cardiff and Vale UHB, within Crisis and Liaison Services for 13 years and has experience in assessment and treatment of clients in mental health crisis and an overall expert understanding of how services operate.

He also has experience in research, data analysis and audits of services, having undertaken various projects including “referral pathways within the Emergency Unit for those accessing the Liaison Team” Will has also researched data of those accessing third sector and statutory substance misuse services.

In his last position within Cardiff & Vale UHB he was employed as a Practice Development Nurse specialising in improving services for clients with co-occurring mental health and substance misuse. He provided teaching for staff on assessment tools and engagement with client group and worked jointly with the Area Planning Board on projects.

He is a WARRN and Blue Light Trainer.

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