Welsh Emergency Department Frequent Attenders Network

National Programme Manager, Frequent Attenders, Unscheduled Care, 1000 Lives, Public Health Wales

Anna Sussex is the Public Health Wales National Programme Manager for Frequent Attenders into Unscheduled Care. With a background in Emergency Nursing, she is leading on work with all the Emergency Departments in Wales, in collaboration with a broad spectrum of partner agencies, aimed at reducing demand on unscheduled services, whilst ensuring the frequent attender/caller receives targeted and sustained support in a more appropriate sector. Anna worked in the Emergency Department in Cardiff and Vale for 17 yrs and was responsible for the implementation of the successful and award winning C&V Frequent Attender Service, now in its 4th year

South Wales Police

Jason joined South Wales Police in 2004 and served his first 5 years as a Constable in Pontypridd. In 2009 he was promoted to Police Sergeant and supervised a team of frontline response officers within the Rhondda Valleys. In 2013 Jason became a Staff Officer for DCC Richard Lewis before supporting the Gold Commander for the NATO Summit 2014 as Staff Officer.

Jason was promoted to Inspector in 2015 and became Local Police Manager for the Ely and Canton sector, managing a team of response and neighbourhood policing officers and staff. Jason was responsible for all policing functions across this sector and later took on the role of Communities and Partnership Inspector in Cardiff and during this time he had responsibility for Licensing, Hate Crime, Community Cohesion and Anti-Social Behaviour across Cardiff.  In this role, Jason had divisional responsibility for wider engagement with statutory and 3rd sector partners to ensure that agencies work together to safeguard vulnerable people from crime and anti-social behaviour. It was during this period that his work was undertaken on the ‘frequent flyer’ demand.

Jason is currently a Chief Inspector in Merthyr and Aberdare where he is in charge of operational policing.

Jason was a member of the South Wales Police Neighbourhood Policing Team of the Year in 2008, was the Neighbourhood Policing Officer of the year in 2009 and in 2017 won an a force innovation award for his work in respect to the development of the Police Youth Volunteer Programme of which he holds force responsibility.

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British Red Cross

Cathy has a long history in health and social care management, working with a wide range of organisations and client groups including Mind and Age Cymru. She joined British Red Cross in 2015 and has responsibility for the co-ordination and smooth running of a range of Independent Living Services across Swansea, Neath Port Talbot and Carmarthenshire; including a registered ‘Home from Hospital’ Service, Frequent Attenders Support Service, Morriston Hospital Emergency Department Supported Discharge Service, a Community Connectors Team and a Third Sector Brokerage Service.

Her role includes all aspects of service management and service development with responsibility for 25 staff and a team of volunteers who work towards promoting independence, community engagement and empowering individuals to increase personal resilience and improving their quality of life.  

Locality Solutions

Adrian’s substantial experience in the technology and development sector, coupled with his experience working in the social housing sector, led to the creation of Locality Solutions. Adrian is responsible for the company’s performance ensuring the business strategy is aligned with our customer's needs and our offerings both in the product and service divisions.

Locality Solutions

Karen worked in a range of industries as an IT Professional within the private sector working with Fortune 500 companies before joining Locality. Now she shapes Locality’s product strategy, coming up with innovative and creative ideas to overcome challenges within the public sector and respond to the changing markets. She works closely with Adrian to ensure Locality’s solutions achieve the company’s strategy.